Order & Delivery
You can find your answer to the most frequently asked questions here.
Please contact us if your question is not listed.
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Customer Service
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Order & Delivery
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Shipping Costs
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Returns & Warranty
Frequently asked questions
Can I try a product before I return it?
Yes. You have up to 14 days after receiving your order to try out a product.
Please note that the product must be in an as-new condition. In as-new conditions means undamaged, in its original packaging, and including all accessories. We understand that you have to open packaging, remove plastics, or might have to break a seal before you can try out a product.
If a product is not returned in its original condition, we reserve the right to apply a depreciation of up to 35%, with a minimum of € 14.50.
Software (of which the seal has been broken) and downloads are excluded from the right to return.
How can I return a product within the withdrawal period?
Please notify us that you want to return a product within 14 days after your order has been delivered. You can do this by creating a return request via our online returns portal or by contacting our customer service. After you've notified us, you have another 14 days to return your product to us. When we've received your order (and it meets the conditions described below), we will refund your product within 3 business days.
If you want to return a product, please note that the product must be in an as-new condition. In as-new conditions means undamaged, in its original packaging, and including all accessories. We understand that you have to open packaging, remove plastics, or might have to break a seal before you can try out a product.
If a product is not returned in its original condition, we reserve the right to apply a depreciation of up to 35%, with a minimum of € 14.50.
Please note that the customer always carries the costs of the return of a product.
Software (of which the seal has been broken) and downloads are excluded from the right to return.
Can I exchange my product for a different product?
Yes, that is certainly possible.
Please reach out to our customer service, and we will arrange this for you.
How long does it take for my product/order to be refunded?
We will refund your order immediately after your return has been processed.
Generally, the refunded amount is back in your account within 1-3 business days.
Do you supply a pre-paid shipping label for my return?
No. The customer always carries the costs of the return of a product,
except if we shipped an incorrect product or if the product was defective upon arrival.
My product is defective. How can I claim a warranty?
If a product has become defective, please get in touch with our customer service as soon as possible. We will find a solution with the manufacturer.
The customer always carries the costs of the return of a product; we carry all other costs for handling warranty.
Please note: if your own fault has damaged the product (e.g., by dropping a glass of water over your hardware), costs may apply.
How long does a product repair take?
How long a repair takes depends on our supplier.
We will usually ship your product back within 10 business days. Sometimes, we have to wait for replacement parts from abroad, which might result in longer repair times.
Which products cannot be returned?
Software (of which the seal has been broken) and downloads are always excluded from the right to return.
Always check if your system meets the requirements of this product before purchasing.
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